B
Ответ владельца
месяц назад
Thank you for your review and feedback, Virginie. We are truly sorry that we let you down, especially on your birthday. You're absolutely right: we should have handled this situation much better, both in terms of the reservation itself and the way we responded when you arrived. We sincerely apologize for the disappointment this caused. We're addressing this with our team to ensure it doesn't happen again. Thank you for bringing this to our attention, and we hope you'll give us the opportunity to provide you with the experience you originally expected.
