Restaurant Roof

Dear Katerishna,Thank you very much for taking the time to share your feedback with us. We are pleased to hear that you enjoyed the food, especially the elk dish.At the same time, please accept our sincere apologies that the service during your visit did not meet your expectations or the standards we strive to uphold at Restaurant ROOF. The delays, inconsistencies in service, lack of attention to the birthday celebration, and the uncomfortable billing situation you described are certainly not acceptable to us.Your comments have been carefully noted and shared with our team, and we will use this feedback to further improve our service quality. We truly value your input.We sincerely hope you will give us another opportunity in the future to provide you with a much more enjoyable and refined dining experience.Kind regards,Maarja TsimmerFood & Beverage ManagerRestaurant ROOF, Tallinn

Dear Elena,Thank you for sharing your feedback with us! It is great to hear that you enjoyed our interior, service and bread basket. However, we are truly sorry that the seasoning of the dishes did not meet your expectations. Your comments are invaluable to us, and we will certainly take them into account to improve our flavors and balance.We sincerely hope you’ll give us another chance to provide you with a more enjoyable dining experience in the future. We would love to welcome you back!Warm regards,Marju TamreHotel ManagerMövenpick Hotel Tallinn