Scandic Hamburg Emporio

ear Viktoria, thank you for sharing your individual experience in regards to your current stay in Hamburg at the Scandic Hamburg Emporio. We are sorry to read that the temperature in your room hasn´t fulfilled your expectations. From a technical perspective we haven´t had any issues with the heating system in general a the hotel - so, it sound like an very individual issue with your room. Our technical department has an overview of all temperatures in all rooms, so it would be easy for us to change rooms on short notice to fulfill your very personal temperature-comfort. In Addition every customer can adjust the temperature individually up/down several degrees in every room. Same handling while summer - the temperature can be adjusted indivdually. Viktoria, we would be more than happy to welcome you again in Hamburg to proof that Scandic Hamburg Emporio is a reliable, comfortable hotel regardless the season. Steffen H. Seichter General Manager Scandic Hamburg Emporio