Sea Level Restaurant and Lounge

Hi Nandi, I am truly sorry to hear about your disappointing experience at our brunch service. Please accept my sincerest apologies for the subpar food quality, lackluster service, and overall unpleasant dining experience you encountered. Your feedback is invaluable to us at Sea Level Restaurant, and we're committed to addressing the issues you've raised to prevent similar situations from occurring in the future. Rest assured, we'll take immediate steps to improve our food quality, service standards, and staff attentiveness to ensure that all our guests receive the exceptional dining experience they deserve. I understand that a great location alone is not enough to make up for a subpar experience, and I am genuinely sorry for any inconvenience or frustration this may have caused you. I truly appreciate your honesty and hope that you'll consider giving us another chance to exceed your expectations in the future. I have also direct messaged you to receive more details about your service. Once again, I apologize for falling short of your expectations, and I thank you for bringing these issues to our attention. Warm regards, Katelyn Food and Beverage Administrative Coordinator