Sen

Thank you very much for visiting us again and for taking the time to share your honest feedback.Although you returned based on your positive impression from a previous visit, we sincerely apologize that our service during this dinner did not meet your expectations. We take your comments very seriously and will use them as an opportunity to improve.We are also truly sorry that you did not feel the food offered a sense of distinction commensurate with the price. While we strive to showcase the best of seasonal ingredients, we deeply regret that this did not come across sufficiently on this occasion.It is true that ingredient costs and operating expenses have continued to rise throughout Kyoto; however, we recognize that it is our responsibility to provide an experience that feels worthy of the price, and we will continue to work toward that goal.Please also note that reservation fees vary significantly depending on the booking platform. We would appreciate it if you could make reservations through your hotel concierge or via the Omakase reservation website.We fully understand your hesitation to visit us again based on this experience. However, if you were to give us another opportunity, we would do our utmost to provide you with a more satisfying and memorable experience.Thank you once again for sharing your valuable feedback with us.

Thank you very much for your wonderfully detailed and humorous review. It truly made our day. We are delighted to hear that you enjoyed your experience at SEN, and that our chef’s rather “over-enthusiastic” hospitality brought a smile to your face. We’re glad that the open-fire cooking and the live preparation added to the enjoyment of your meal. For guests who are new to kaiseki, the progression of delicate and umami-rich flavors can indeed be eye-opening, so we are very happy to hear it was a memorable experience for your wife. Your warm and funny description of the generous portions and our repeated offers for second and third helpings was a pleasure to read. We hope this “over-stuffed” evening becomes a fun and unforgettable story from your trip to Kyoto. We hope you enjoy the yakiniku and other meals planned for the rest of your journey as well. And yes — asking the price of the tea beforehand might be a good idea next time! We look forward to welcoming you again whenever you return to Kyoto.

このたびはご来店いただき、また貴重なご意見をお寄せいただき誠にありがとうございます。せっかくお越しいただいたにもかかわらず、ご満足いただけるお時間をお過ごしいただけなかったとのこと、心よりお詫び申し上げます。頂いたご指摘を真摯に受け止め、今後のサービスやお料理のご提供方法の改善に努めてまいります。また機会がございましたら、ぜひもう一度お越しいただけますと幸いです。