Sen5es Restaurant and Wine Bar

Dear Samantha, Thank you for your wonderful review! We’re thrilled to hear that your experience exceeded expectations and that you found everything delicious and perfectly prepared. It’s fantastic to know our team made such a positive impression as well. We truly appreciate your kind words and look forward to welcoming you back again soon.Warm regards, Albert, Leo & the Sen5es Restaurant & Wine Bar teamhttps://novotelperthlangley.com.auemail: H1764@accor.com

Dear L V, Thank you for taking the time to share such detailed feedback. We are truly sorry to hear about your experience and disappointed that your visit fell so far below expectations.Please accept our sincere apologies for the confusion and lack of professionalism you encountered on arrival. This is not the standard of welcome or service we aim to provide, particularly for families, and your comments have been escalated to our management team for immediate review.We are also very concerned to hear about the quality of your meal and that the pork belly dish did not match the description or the presentation shown online. We understand how frustrating and disappointing this must have been, and we take allegations of misleading advertising very seriously. Your feedback has been shared directly with our culinary team so this can be investigated thoroughly.While we appreciate your note regarding the ambience, we regret that the overall experience left you feeling upset and dissatisfied. We would welcome the opportunity to discuss this further and address your concerns directly. If you are willing, please contact our management team so we can follow up appropriately.Thank you again for bringing this to our attention.Kind regardsAlbert, Leo and the Sen5es teamemail: H1764@accor.com

Dear Vance Viray, Thank you, Vance, for taking the time to share your feedback. We’re very sorry to hear that your experience was disappointing, particularly regarding the service and clarity of our menu. This is certainly not the standard we strive to provide, and we understand how frustrating it must have been.Your comments about staff engagement and the expectations around the pork belly dish have been shared with our management and kitchen teams for immediate review. We also appreciate your note regarding parking challenges, as we know this can impact the overall visit.Thank you again for bringing these matters to our attention. We regret that we did not deliver the experience you deserved and hope we may have the opportunity to improve moving forward.Warm regards, Albert, Leo & the Sen5es Restaurant & Wine Bar teamemail: H1764@accor.com