Pub Shato Shoarma, Doner Kebab & Pizza Breda

Dear Ahha, We’re truly sorry to read about your experience and appreciate you taking the time to share your feedback. It’s very unfortunate to hear that we didn't meet your expectations. We sincerely apologize for the disappointment and the negative impression this has left. This is, of course, not the standard we strive to deliver. Please note that we prepare our meats well done by default, unless otherwise requested by the customer. However, your description clearly shows that something went wrong in this case, and for that, we truly apologize. We would like to make this right. Please feel free to reach out to us at info@shato.nl, so we can find a way to make it up to you. We hope to have the opportunity to serve you better in the future and regain your trust. Kind regards, Shato Breda ~ JD

Beste Robert Stefan Gavril, Allereerst willen wij onze oprechte excuses aanbieden voor de ervaring die u heeft gehad. Dit is absoluut niet de service die wij nastreven. We bevinden ons momenteel in de vakantieperiode en kampen helaas met personeelstekorten, wat helaas heeft bijgedragen aan de vertraging en communicatieproblemen die u heeft ervaren. Wij willen dit graag rechtzetten en zoeken naar een passende oplossing voor u. Zou u zo vriendelijk willen zijn om ons een e-mail te sturen naar info@shato.nl. Dan kunnen we dit verder oppakken en ervoor zorgen dat uw volgende ervaring bij ons naar wens is. Met vriendelijke groet, Shato - HC

Dear Arno Kaufman, Thanks for your feedback. We deeply regret that your experience with our service …Dear Arno Kaufman, Thanks for your feedback. We deeply regret that your experience with our service did not meet your expectations. We value customer satisfaction and it is never our intention to treat our customers this way. We apologize for the inconvenience you have experienced. Your experience has been discussed with the employee involved and we have taken appropriate action to ensure this does not happen again. We would like to emphasize that this is not representative of the service we strive for. We understand that our offer of €5.00 off your next order may not be enough to remove your disappointment. We are therefore prepared to work with you to find a solution that better meets your expectations. You can reach us by email at info@shato.nl so that we can discuss your concerns in detail and find a suitable solution. Once again our sincere apologies for the inconvenience. We hope that we can restore your trust and serve you better in the future. Shato Breda ~ ACMore