Встал на парковку, посчитать деньги, что бы заправиться и набрал семьеЧерез 2 минуты ко мне приходить женщина и говорит что я не могу тут парковаться и у меня есть 5 минут что бы уехать, спасибо что милицию не вызвали"Хороший и заботливый" персонал
I was a loyal customer at the Shell gas station, I'm from this area and often shopped, filled up, etc. there! From today on no more!!!! I had a few times where I bought Wape E-Shisha, often 5-6 pieces at a time, and twice it happened that one of them didn't work, I only found out later when I was already on the move was, I didn't make a complaint, I thought, "well, no problem" but today I bought another e-shisha from the company HQD Surf, which I tried to turn on DIRECTLY in the CAR, it didn't light up, the shisha HAS NOT WORKING again! So I immediately turned around to exchange it and told the saleswoman that I would like to exchange it! Or your money back! She said I should contact the manufacturer! She can't help it that it doesn't work. I replied that I couldn't help it and wanted my 13 euros back! She said google it! Tzzz... it's definitely not my job!!! What are they there for? Then I tried to google it on site, it's not that easy! A young employee noticed that I was annoyed and tried to google on his cell phone, he was fine! The lady at the checkout occasionally says she's calling the police! Or she'll ban me from the house, (This is how you deal with a loyal customer) I pay very well, get a broken e-cigarette, and get something like this... well, great!!! I then asked to call the deputy boss, she reached her and I had the opportunity to speak to her on the phone! She told me to leave the employees alone and not to annoy them! And don't bother When I answered her, she DIDN'T finish listening and just hung up! I find it super anti-social! And not professional So the point of the matter is, if I buy 5 E-Shisha, I can't open all five on site and test them all straight away!! Secondly, what if I'm not a smoker and I'm buying for someone else? And if someone notices this defect later, then no one has a chance of getting the 13 euros back! Why should I as a customer buy broken things and not even get a money back or a replacement? I'm just a customer and I want to buy things that work! We're happy to collect money - but no one wants to take responsibility for broken things. I left after 10 minutes, feeling ripped off! I'm not concerned about 13 euros, I'm concerned about the fact that it's the third e-shisha - which was defective! And 3*13 euros = 39 euros! That's the last time I fueled up or shopped there!!! Staff - not professional!!! A pity ! Actually! I'm super disappointed! 0 stars