Shell

Dear саша, Thank you for bringing this to our attention and we sincerely apologize for any inconvenience caused. We strive to provide accurate information to our customers and your feedback is crucial in helping us achieve this. We will investigate this matter promptly and ensure that the opening hours of the gas station in question are correctly displayed. We understand the frustration of not being able to access services when needed, especially when it comes to essentials like food. Once again, we apologize for the inconvenience and appreciate your understanding. We value your feedback and will use it to improve our services. Yours sincerely, Your Shell Team Switzerland

Dear Wojtek Stelmaszczyk, Thank you for taking the time to share your recent experience at one of our stations. We sincerely apologize for the inconvenience you faced, and we understand your frustration. At Shell, we strive to provide the best service and products to our customers, and it’s clear that we fell short in this instance. We take your feedback very seriously and we are already taking steps to address the issues you’ve raised. Regarding the issue of being charged without receiving fuel, this is certainly not the standard of service we aim to provide. We would like to investigate this matter. Could you please contact our customer service team directly at your earliest convenience? They can be reached here: https://go.shell.com/4c2sotY. We also want to assure you that we will review the procedures at the station you visited to ensure that clear information is provided in case of any fuel shortages or technical issues in the future. Once again, we apologize for the inconvenience caused and appreciate your patience as we work to resolve this issue. We value your loyalty as a long-time Shell customer and hope to have the opportunity to serve you better in the future. Best regards, Your Shell Team