Ramen Shogun Ultimo

Thank you for taking the time to leave your feedback. We’re sorry to hear that your experience did not meet your expectations. Our water is generally set up as self-service because during busy service periods, our staff may not always be able to provide water to every table promptly. However, when the restaurant is quieter, we are always happy to bring water to customers upon request. We apologise that this was not properly communicated and that you felt unattended. While we prepare the majority of our sauces and food in-house, we do use selected ready-made products for a small number of side dishes in order to offer more variety on our menu. We’re sorry that the takoyaki did not meet your expectations. Thank you again for your feedback. We will take your comments on board and continue working to provide a better service and dining experience.