Smashburger

A long drive ending in frustration is never the experience we want associated with Smashburger, MJ. Your comments about the in‑store interaction and being unable to get an additional tray are noted, and we understand how that can affect the overall visit. While policies and availability can vary by location, we appreciate you calling out how the service felt from your perspective. Please contact us at https://smashburger.com/smashrewards/connect, so we can follow up, and we look forward to providing consistently Smash-tastic experiences in the future.

That doesn’t sound like the kind of visit anyone hopes for, Pat. We appreciate you sharing feedback about the long wait for your food and how the in-store experience came across during your visit. While it’s good to hear seating moved quickly, we understand how delays and distractions can take away from enjoying a Smashburger meal. We value you taking the time to call this out, as it helps us stay focused on delivering a better overall experience. Please contact us at https://social.welovetohearyou.com/T-958663. We’d love the opportunity to make it right, and we look forward to providing consistently Smash-tastic experiences in the future!

We’re really sorry this visit didn’t live up to your expectations, Sim. That’s not what we’re about. If you’re open to sharing more, we’d love a second chance to make things right. Drop us a note at reviews@smashburger.com.