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Ответ владельца
2 месяца назад
Hi Craig, thank you for your patronage. I completely understand that you have frequented our establishment multiple times and have had positive experiences, only to have a disappointing one. As the owner of our small family business, I take these reviews seriously, and I’m disappointed to hear about your experience. I spoke to my staff, and they do indeed remember your table. From what I was told, both my servers and manager approached your table and inquired about how everything was. It seemed like there was no issue. They were genuinely surprised and expressed that they would have done what they could to rectify the situation if they had known about it. I would appreciate it if you could send me a quick note at info@stolensun.com with more details so that I can better understand why this matter wasn’t addressed during your visit. I want to make it up to you, if possible.