Subway

Hello, Thank you for reaching out and sharing your experience. We understand how frustrating it is when a reward or coupon doesn't work as expected during the checkout process. ​We would like to clarify that online coupons and the Sub Club programs are managed directly by Subway World Headquarters. Because these systems are integrated into the global online ordering platform, we do not have control over eligibility or technical issues at the store level. ​Since this issue is related to the brand's digital platform rather than our local store operations, would you consider removing this review from our page? We kindly ask that you instead submit a Customer Care comment with Subway World Headquarters so their technical and loyalty teams can address the issue directly. For any service-related issues, feel free to contact us directly at Feedback@SubwayBaltimore.com. ​We appreciate your understanding and your business. -Management

Hi Patrice, ​We’re very sorry to hear about your experience. Providing friendly, fast service is what we strive for, and it sounds like we missed the mark during your visit. We would appreciate the chance to learn more about what happened so we can address this with our team. Please reach out to us at Feedback@SubwayBaltimore.com so we can make this right. Thank you. -Management