Subway

Hi Alex, It’s great that we have clear CCTV footage and receipt data to review situations like this accurately. For your visit, the estimated pickup time on your receipt was 2:10 PM, and the sandwich was handed over at 2:13:56 PM ~ a 4 minute difference, not the 10–30 minutes stated. At that time, we were in the middle of our lunch rush and the BOGO promotion, which significantly increases order volume. Even with that, your order was completed within a normal window. We prepare orders in the sequence they come in, and we do not prioritize in store guests over online orders. Please make sure to properly look at the confirmation email and see the scheduled pick up time for the future. If this has happened to you on other recent visits where the wait was actually super long, please share the specific dates and times, and I’ll review the CCTV for those as well. We’re always open to looking into concerns with accurate information :)

We’re glad you had a great experience. Thanks for the awesome review! :)

We appreciate your kind words. See you again soon! :))