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Jordan Orgill
2 месяца назад на Google
I’ve been coming to this Subway location for a long time and never had an issue until recently. One time in the past, my card declined because of a payment issue, and I thought the situation had been handled respectfully at the time since I continued returning afterward with no problems. Then out of nowhere, I was asked to pay before my food was even made, which wasn’t even the main issue it was the way I was treated. The employee was extremely disrespectful, made comments implying I was broke, and questioned whether I even had money to pay for my meal. The entire interaction felt unnecessary, humiliating, and completely unprofessional, especially considering this employee had served me many times before and after that one incident. I tried to handle the situation calmly and asked to speak to a manager, but I was denied, which made the experience even worse. There was no professionalism, no respect, and no attempt to resolve the situation appropriately. Customer service should never involve embarrassing or degrading customers, and after the way I was treated here, I definitely won’t be returning to this Subway location again. Jordan Orgill. Meal type: Lunch Price per person: CA$20–30 Food: 5 Service: 1 Atmosphere: 1
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Donovan Voigt
4 месяца назад на Google
Chey gave me positive vibes and confident sandwich making. Very happy to have her after a long day! Price per person: CA$10–20 Food: 5 Service: 5 Atmosphere: 5
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Jenna Donahue
6 месяцев назад на Google
This has to be the dirtiest subway establishment I've ever been in, the washroom looks like it has had a deep clean in years, every table was dirty I had to ask for the seat to be cleaned to even be able to sit down. This is a food establishment how is it this dirty? I don't even want to see what the back of the store looks likes.
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Ответ владельца
6 месяцев назад
Hi Jenna, We sincerely apologize for your experience. Cleanliness is extremely important to us, and what you described is not the level of service or standard we aim to provide. Unfortunately, a staff member called in sick that day, and the employee on duty was very new, having only been with us for about two weeks. That said, this is not an excuse, and we take full responsibility for the condition of the restaurant during your visit. Your feedback has been shared with management so we can address staffing coverage and ensure proper cleaning procedures are followed at all times. We truly appreciate you bringing this to our attention and apologize again for the disappointment. Thank you for choosing Subway. Jackie
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| ПонедельникПн | 08:00-23:00 |
| ВторникВт | 08:00-23:00 |
| СредаСр | 08:00-23:00 |
| ЧетвергЧт | 08:00-23:00 |
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| ВоскресеньеВс | 09:00-22:00 |
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