SUBWAY

We understand how frustrating it can be to arrive before the posted closing time and not be able to place an order. At the same time, there are occasions when the team may need to lock the doors slightly earlier due to operational procedures or staffing limitations that require shutdown and cleaning before the official close. That isn’t meant to inconvenience anyone, and we certainly don’t take turning guests away lightly. If you’re willing to give us another try, we’d genuinely appreciate the opportunity to serve you under normal circumstances. We’re committed to being consistent with our posted hours and providing a smooth experience for every guest who walks through our doors.

Hey, Sebastian, that's fantastic feedback. We're happy that you enjoyed your visit. Thanks for the five-star rating. We'd be honored to serve you again.

Thanks for taking the time to leave your comment, Marcus. We're looking into it, as this is highly unusual for ice to be dispensed like that. On your next visit, please ask to speak with the manager so we can try to make things right.