Sushia Singleton

Hello Brenton. Thank you for sharing your feedback. We’re very sorry to hear that you were unwell after eating our Chicken Katsu Don. We understand how concerning and unpleasant this experience must have been. We take food safety and the quality of our food very seriously. At this stage, we have not received any other complaints regarding food poisoning from this product, but we certainly don’t want to dismiss your experience. We will take your feedback seriously and pay even closer attention to our food handling, storage and temperature control procedures. We sincerely apologise that you had such a negative experience, and we hope you have now fully recovered. Thank you.

Hello Lilly. Thank you for your feedback. We currently provide soy sauce free of charge with orders, however an additional 10c fee applies when extra soy sauce is requested. We also understand your concern regarding the display not being fully stocked after opening. We’ll encourage our team to work harder to ensure more menu items are prepared and available as early as possible. Thank you again for your comments — we appreciate the feedback and will continue improving. Thank you.