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Ответ владельца
3 месяца назад
Hi Rachel, We’re very sorry this interaction left you feeling upset. We take food allergies and dietary restrictions seriously, and our team was attempting to understand the level of gluten sensitivity being described because Tango Mango is not a dedicated gluten-free kitchen. While we do offer gluten-free tortilla options, we cannot guarantee a completely gluten-free preparation environment due to the possibility of cross-contamination. Our intention was to communicate that clearly for safety reasons, not to dismiss or question your concerns. Based on our review of the situation, it sounds like there may have been a misunderstanding during the conversation. The intention was never to question or dismiss your concerns, and we're sorry if the conversation came across that way. We would appreciate the opportunity to learn more about your experience and to address your concerns directly. Please feel free to contact Shirley, the owner at any time. We hope we can make this right. — Team Tango Mango