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Ответ владельца
4 месяца назад
Hello Jenn, Thank you for your feedback. We're sorry the planets definitely did not align on your first visit to TeeTime! Unfortunately, your visit coincided with some unusual circumstances. The outdoor seating had been temporarily put up due to the severe thunderstorms and heavy rainfall we experienced, and the caution tape you noticed was marking areas where our new outdoor sun shades are currently being installed as part of ongoing improvements. Regarding the golf clubs, they have been on backorder for months. And of course... they JUST arrived today. Like many businesses, we have experienced shipping delays due to events around the world. As for the membership fee, we understand your impression. The fee is a one-time charge for first-time guests, and it is valid for a lifetime. We do our best to be transparent about it by displaying the information both on our website and on-site. We certainly never want guests to feel surprised by any charge. We're also sorry for the confusion surrounding check-in and payment for your group. Consistency is important to us, and we'll review your comments with our team to ensure a smoother experience for future guests. While we regret that your first impression wasn't the one we strive to provide, we hope you'll consider giving us another opportunity in the future. We'd love the chance to show you TeeTime fully operational and looking its best. Thank you again for your visit and for sharing your thoughts. — The TeeTime Team
