Tempest Coffee Collective

Thank you for taking the time to share your feedback. I completely understand your frustration. While weekend wait times can be longer than usual, we should have communicated that more clearly, and I'm sorry we missed the mark. Waiting 20 minutes only to receive a lukewarm chai is not the experience we want anyone to have. We have several new team members currently in training, which is not an excuse, but it is something we are actively working through. I've been spending more time working directly with the staff to improve communication, consistency, and drink quality so experiences like yours don't happen again. We appreciate your patience as we continue to grow and improve, and we'd love the opportunity to earn back your trust. We hope you'll give us another chance.

Hi there — thank you for taking the time to share this feedback. I’m really sorry your first visit didn’t reflect the standard we aim for. What you described around timing, the order mix-up, and the delay in getting your food is not the experience we want anyone to have. We also should have communicated more clearly once your order was ready and ensured your food was fresh when it reached you. That part especially is on us. We’ve already reviewed this situation with the team so we can tighten up our handoff process, improve order tracking at the pickup area, and make sure food is served promptly once it’s ready — not sitting. I understand why that experience would feel frustrating, especially on a first visit, and I appreciate you giving detailed context so we can fix the gaps. If you’re ever willing to give us another try, we’d love the chance to make it right