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Ответ владельца
17 дней назад
Thanks for taking the time to share your feedback, and I’m really sorry to hear your recent stay didn’t quite live up to your previous experiences. That’s definitely not what we aim for. I’ll pass on your comments about the check-in process and the cleanliness of the shower to the team so they can look into it and make improvements. We also appreciate your note about the green clean programme — we’ll work on making sure guests are more aware of how to take advantage of it. And I’m sorry about the breakfast; it’s feedback like yours that helps us improve. It’s good to hear the staff were friendly and that you enjoyed the location. We’ll definitely look into all of these points to try and get everything back up to standard. Thanks again for letting us know — we really value your honest comments.