The Cottage

Hi Amber, Thank you so much for this wonderful review! We’re thrilled you found us and had such a great experience from start to finish. It means so much to hear that you enjoyed the food, coffee, service, patio, and even had a chance to browse our little retail area. And hearing that our French toast was the best you’ve ever had absolutely made our day! We can’t wait to welcome you back for another pitcher of mimosas, French toast, and a relaxing visit on the patio. Thank you for supporting The Cottage! Best, Madison Wean

Hi Dr Viki Lin, Thank you for taking the time to share your feedback. I was truly sorry to learn about your brother's fall, and I responded to your email as soon as I received it because I wanted to personally address your concerns. Our Assistant Manager also informed me of the incident immediately after it occurred, and I appreciate that she was able to check on your party right away. Following your email, we carefully reviewed the situation, including reaching out to the appropriate city officials regarding the seating area. We have confirmed that the space complies with all applicable requirements, and we also took the opportunity to evaluate the area again to see if there are any additional ways we can continue to enhance the guest experience. We take any guest concern seriously, regardless of how uncommon the situation may be. I was surprised to read that the food was described as "OK," as we understood during your visit that your party had enjoyed the meal. Had we known otherwise, we would have welcomed the opportunity to address any concerns while you were still with us. We are genuinely sorry that your visit ended with such an unfortunate incident and are grateful that your brother was not seriously injured. We appreciate you bringing your concerns directly to us and giving us the opportunity to review them thoroughly. We wish you and your family all the best. Best Regards, Madison Wean