The Pub - Downtown

Hi Amy, Thanks for taking the time to share your experience. I’m really sorry your first night in Austin ended on that note. After a long day of travel, you should be able to count on a simple, satisfying meal and attentive service. It sounds like we missed the mark on both. The chicken sandwich you described is not how that item is intended to be prepared or served. What you received doesn’t reflect our standards, and I understand why you questioned it. I’m also disappointed to hear how your concerns were handled. You should never feel dismissed when bringing up an issue, and that’s something we take seriously. Regarding the service charge, we clearly need to do a better job explaining it. It should always be communicated transparently, and our team should be able to answer questions about it confidently and honestly. I’m sorry that wasn’t your experience. We appreciate your feedback about the décor, but we know atmosphere alone isn’t enough. Your comments are being shared with our management and team so we can address both food quality and service attentiveness, especially during later hours. If you’re open to it, we’d appreciate the chance to make this right. Please feel free to reach out to us directly at m3@methodhthree.com so we can follow up personally. Thank you again for your honest feedback!

Thank you for coming in and for taking the time to share this. You’re absolutely right. When someone comes in on their lunch hour, timing matters. Waiting 25 minutes and then having to cancel your order isn’t the experience you should have had, especially when you were counting on us to get you in and out. I’m glad to hear you think the fish & chips are great, but that doesn’t make up for the delay. We need to be more aware of pace during lunch service, particularly on busy Fridays, and make sure we’re communicating clearly if there’s going to be a longer wait. We appreciate you calling this out. It’s helpful feedback, and we’ll be addressing it with the team. We hope you’ll give us another shot when you’re on a tighter schedule.