Tim Hortons

Hi Jason Budde — thank you for stopping in for breakfast with your family at Tim Hortons, and I’m truly sorry for how things went. You shared that you and your group waited to be served while the counter was busy, and that after about 5 minutes customers left, then the line wasn’t addressed promptly. You also mentioned that communication didn’t happen before you decided to walk out. We appreciate you taking the time to share this feedback, and we’ll make sure the team looks into what happened so your next visit is handled with the service you expect. If there’s anything else you’d like to share to help us make this right, please reach out to us here: timhortons.com/contact-us

Hello Amanda, We’re sorry your experience wasn’t up to our usual standards, and we’d really like to learn more so we can improve. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca Warm regards, Tim Hortons Guest Care

Thanks Don! We are incredibly grateful that you took the time out to leave us this note. Tim Hortons puts guest satisfaction as top priority and works hard to earn positive feedback from great folks like you! Warm regards, Tim Hortons Guest Care