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Cold Stone Creamery

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Зайдите в этот фастфуд, чтобы попробовать хорошее ванильное мороженое, сливочный торт и печенье. В Cold Stone Creamery вам предложат неплохой кофе со льдом. Множество клиентов пишут, что сотрудники в этом месте замечательные. По отзывам гостей, сервис здесь профессиональный. В этом заведении спокойная атмосфера, но посетители невысоко оценили этот фастфуд на Google.

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(3.3/5)
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C
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If I could give ZERO stars, I would. I was on my way to the Ford-Wyoming Drive-In to watch a movie and stopped at Cold Stone because I wanted some ice cream before the movie. It’s my birthday month, I just got a new car, and I was genuinely trying to enjoy myself and celebrate. When I walked into the Cold Stone side, there were several employees working, yet we were not greeted, acknowledged, or assisted. We stood there waiting while employees helped people who came in after us. There are two sides to the location, Tim Hortons and Cold Stone, and I was specifically there for Cold Stone. What really bothered me was being stared at more than being spoken to. I initially wasn’t upset because I understand businesses get busy. But after standing there for an extended amount of time and still being ignored, I honestly started feeling uncomfortable and disrespected. A male employee eventually told us someone would be with us soon, but we had already been standing there watching other customers get helped. And I’m going to be honest — I’m Black, and the people being helped before us were not. I can’t tell you exactly why we were treated differently, but when you’re standing there being overlooked while watching other customers receive service, it absolutely makes you feel singled out. I’m a nice person and would have completely understood if someone had simply acknowledged us and said they’d be with us shortly. I eventually decided to leave and went to Twin Cones down the street instead. They were so nice, welcoming, and FAST. I was in and out, and honestly, the ice cream was GOOD . Looking back, maybe it was a blessing because I ended up spending my money somewhere that actually made me feel welcome. I came here ready to spend my money and left feeling completely disappointed. Customer service matters. I will not be returning to this location.
C
месяц назад
Hi Cuirah, thank you for sharing your feedback. Please reach out to us directly so we can gather some more information: www.coldstonecreamery.com/contactus
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B
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Only had 6 ice cream flavors available. Staff had poor customer service,was standing at counter for over 5 min never was greeted or helped. I left
C
месяц назад
Hi Brandy—thank you for sharing this. We’re sorry your visit at Cold Stone Creamery didn’t go as you hoped, and that you weren’t greeted or helped promptly.A guest experience like that isn’t the standard we want, and we’ll make sure your feedback is reviewed with the team so we can improve. You can also reach us at www.coldstonecreamery.com/contactus.Warm regards,Cold Stone Creamery
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R
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Cold Stone Creamery Without CONES. Service: Dine in Meal type: Other
₽₽₽₽ Стоимость на одного гостя $1-$10
Cold Stone Creamery на карте
© OpenStreetMaps contributors
10401 Ford Rd
Дирборн, Мичиган, США
Адрес
10401 Ford Rd, Дирборн, Мичиган, США
Еще 8 филиалов в Дирборне
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