Tim Hortons

Hi Adam — that’s really disappointing to hear. A burnt breakfast sandwich is not what you should ever be dealing with, and we’re sorry this happened again. Thanks for sharing this with us and for letting us know it’s impacted your visit.

Hi Stacey — I’m really sorry you experienced rudeness and felt ignored. Thanks for being our guest and for sharing this with us so we can make your next visit better.

Hi Abgav G,Thank you for taking the time to leave your feedback. I'm sorry to hear that the Tim Hortons location you visited does not carry the Frozen Hot Chocolate anymore; I can understand how disappointing that can be, especially if you were looking forward to enjoying it.We appreciate your thoughts on the menu options, and we'll be sure to pass along your concerns. Your feedback helps us improve our offerings and hopefully bring back fun beverage choices for those who prefer caffeine-free drinks.If there’s anything else you would like to share to help us make this right, please reach out to us here: timhortons.com/contact-us.Thanks again for your input, and we hope to serve you better in the future!