Tim Hortons

Hi BJ, Thank you for sharing your feedback with us. We're sorry to hear about your experience with the cold brew you ordered at Tim Hortons. It's concerning to hear that it did not meet your expectations and tasted unpleasant. We appreciate that your mother reached out to get assistance, and I understand how disappointing it must have been to still receive an unsatisfactory drink. Your feedback is invaluable as it helps us evaluate our processes and improve our cleanliness and product quality. If there is anything else you would like to share to help us make this right, please reach out to us here: timhortons.com/contact-us. Thank you for being a guest, and we hope to serve you better in the future.

Hi Samantha, I am sorry for your latest experience with us. We invite you to contact our Guest Care team by filling out the form at help.timhortons.ca/hc/en-ca so we can discuss your experience and have an opportunity to make it right. Thank you! Warm regards, Tim Hortons Guest Care

Hello, I am sorry for your latest experience with us. If you’re open to discussing your experience further, please visit us at timhortons.com/contact-us. We’d greatly appreciate the opportunity to make things right for you. Warm regards, Tim Hortons Guest Care