Tim Hortons

Hi John E., Thank you for your feedback regarding your recent visit to Tim Hortons. We're glad to hear that you enjoy our coffee! However, we're sorry to learn about the issues you experienced with your food being cold and the undercooked bacon, along with the biscuit being hard. This is not the quality we strive for, and we appreciate you bringing it to our attention. Additionally, we understand how important it is for our guests to have clear information regarding payment options and rewards. We will take your comments into account as we continually work on improving our service. If there is anything else you'd like to share to help us make this right, please reach out to us here: timhortons.com/contact-us. We appreciate your feedback and hope to have the opportunity to serve you better in the future. Best regards, The Tim Hortons Team

Hi Lucy Inthesky, I'm really sorry to hear about your experience at our location. It sounds like the service you received during your drive-thru visit was quite disappointing, especially with how the donuts and coffee were handled. Thank you for your feedback as it helps us improve our service. If there is anything else you would like to share to help us make this right, please feel free to reach out to us directly.