Tim Hortons

Hi Rae Ann! Thanks so much for sharing your experience with Tim Hortons. We’re thrilled to hear you come through almost every day and enjoy a consistent order, and that the team members—especially DeeDee—make every visit special with her wonderful personality. We also appreciate you mentioning how helpful she is with questions and finding new menu items. We look forward to welcoming you back soon!

Hi Randall, Thank you for taking the time to provide your feedback. I'm sorry to hear about your recent experience with the egg and sausage English muffin at Tim Hortons, especially the concern regarding the hair in your order. We appreciate you bringing this to our attention as it helps us identify areas for improvement. Your experience is important to us, and we strive to ensure our food is prepared to the highest standards. We would like to make your next visit better, so if there is anything else you would like to share to help us make this right, please let us know. Thank you for being a guest with us, and we hope to serve you better in the future. Best regards, Tim Hortons Team

Hello Sam, We’re sorry your experience wasn’t up to our usual standards, and we’d really like to learn more so we can improve. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca Warm regards, Tim Hortons Guest Care