Tim Hortons

Hi Brian Eastman, Thank you for taking the time to share your feedback. We appreciate your loyalty to Tim Hortons over the years, and it's disheartening to hear about your recent experience. We strive to provide a welcoming atmosphere for all our guests, and it seems we fell short during your visit. Please know your concerns are important, and we will look into this to ensure our team provides the best service possible. If there's anything else you would like to share to help us make this right, please reach out to us here: timhortons.com/contact-us. We hope to have the opportunity to serve you better in the future. Thank you again for your feedback.

Hi Justin Hester, Thank you so much for your fantastic review! We're thrilled to hear that you find our crew at Tim Hortons in Geneseo to be fast and polite. Your recognition of their hard work really motivates us, and we appreciate you highlighting that. We'll definitely make sure to pass along your kind words about the team. If there’s anything else you’d like to share to help us continue improving, feel free to reach out here: timhortons.com/contact-us. We look forward to seeing you again for your next cup of Joe! Best, Tim Hortons Team

Hi Mike, Thank you for taking the time to share your feedback with us. I'm truly sorry to hear about your recent experience at our Tim Hortons location. It’s important to us that all our customers feel welcomed and valued, and I appreciate you bringing this matter to our attention. I understand how frustrating it can be to witness unprofessional behavior, and I want you to know that we take such reports seriously. Thank you for being a loyal customer and helping us improve our service. If there is anything else you'd like to share to assist us in making this situation right, please feel free to reach out to us directly through our contact page. We hope to have the opportunity to serve you better in the future. Best regards,