Tim Hortons

Hi Kreimer, Thank you for sharing your feedback regarding your recent experience at Tim Hortons. I’m sorry to hear that your order of the Sausage & Egg with Cheese Muffin Stack was not prepared as you expected. It’s understandable that you would be disappointed when you received your sandwich without the sausage, especially since you ordered a specific menu item. We appreciate you bringing this matter to our attention, as it helps us improve our service and ensure that our customers receive their orders as requested. If there’s anything else you would like to share to help us make this right, please reach out to us here: timhortons.com/contact-us. Thank you for being a valued guest, and we hope to serve you better in the future.

Hi Aaron M, Thank you for taking the time to share your experience at Tim Hortons. We're sorry to hear that your order didn’t meet your expectations and that you had to repeat your order multiple times. It’s disheartening to hear that your sandwich wasn’t prepared to your liking, including the cheese not melting properly. We also regret to learn that your coffee didn’t taste right and that the hashbrown was cold. Your feedback on the quality of our food and service is important to us, and we appreciate you bringing these issues to our attention. We will take the necessary steps to look into the points you raised. If there is anything else you would like to share to help us make this right, please feel free to reach out to us directly. Thank you again for your feedback, and we hope to do better in the future. Best regards, Tim Hortons Team

Hi Shelby, Thank you for sharing your feedback with us about your recent experience at Tim Hortons. We're sorry to hear that your mobile order, specifically the egg and cheese biscuit, was not up to our usual standards and that it was cold upon receiving it. We understand how disappointing it can be to wait for your food and find it not as expected. Your feedback is invaluable in helping us improve, and we appreciate you taking the time to inform us. If there is anything else you would like to share to help us make this right, please reach out to us here: timhortons.com/contact-us. We hope to have the opportunity to serve you better in the future!