Tim Hortons

Hi Gopinadh Bhupathi, Thank you for taking the time to share your experience with us. We sincerely appreciate your loyalty to Tim Hortons and your feedback is invaluable in helping us improve our service. I’m sorry to hear about the repeated issues you’ve encountered with your order of the croissant with egg, no cheese. It’s concerning to learn that you’ve had to face this challenge multiple times, and even more disappointing that your recent experience was not handled as it should have been. We pride ourselves on providing great customer service, and it's clear we fell short in this situation. While I understand that the employee’s response was not what you expected, we appreciate your patience in trying to resolve the matter. I’m glad to hear that our food is something you enjoy; it's unfortunate that the overall experience did not meet your expectations today. We take feedback seriously, and I assure you that our management team will be looking into this issue. If there are any other specific details or concerns you’d like to share, please reach out to us. Thank you again for your feedback, and we hope to make your next visit a better one. Best regards, Tim Hortons Team

Hi Griffin, Thank you for your fantastic review! We're thrilled to hear that you found our staff amazing and enjoyed the tasty food at Tim Hortons. We strive to create a great experience for our guests, and your feedback truly brightens our day. We also appreciate your input regarding the parking lot. It's important for us to know what areas we can improve upon to make your experience even better. If you have any more details you'd like to share or further feedback, please don't hesitate to reach out to us. We’re always here to listen! Thanks again for visiting us, and we hope to see you soon! Best regards, The Tim Hortons Team

Hi Josh Best, Thank you for your feedback regarding your recent visit to Tim Hortons. We appreciate you bringing the condition of our drive-thru and parking lot to our attention. We understand how important it is for our guests to have a smooth experience and will make sure to look into this matter. If you have any more details you'd like to share to help us make this right, please feel free to reach out to us here: timhortons.com/contact-us. Your input is invaluable to us, and we want to ensure your next visit is a better one. Thanks again for your feedback, and we hope to see you soon under better circumstances!