Tim Hortons

Hi Christian, we're truly sorry that your wife's order was incorrect across the drinks, breakfast sandwich, and Timbits, and that her attempt to have it corrected at the window was handled dismissively. You were right to expect the issue to be addressed at the time, and we understand why a generic apology about a future visit was not an adequate resolution. Thank you for being our guest, taking the time to leave such detailed feedback, and bringing this to our attention.

Hi Susan, Your review is very concerning to us. We would appreciate it if you would contact our Guest Care team at timhortons.com/contact-us. Warm regards, Tim Hortons Guest Care

Hi David, Thank you for taking the time to share your experience with us at Tim Hortons. We're glad to hear that you found the service to be good, but we apologize for the issues you've encountered with the croissants and Boston creams. It is concerning to hear that they have not met your expectations, especially since you mentioned the croissants are often out of stock and the Boston creams sometimes lack cream. We appreciate your feedback, as it helps us to improve and ensure that your next visit is much better. If there's anything else you would like to share to further assist us in addressing these concerns, please reach out to us here: timhortons.com/contact-us. Thank you again for being a guest, and we hope to serve you better in the future! Best regards,