Tim Hortons

Hi alisha — I appreciate you calling this out. Waiting 2 minutes before anyone greeted you is definitely not the experience we want, even if the coffee was great. We’ll share your feedback with the team so we can make sure guests are acknowledged right away when they walk in. Thanks for being a guest, and we hope to see you again soon. Warm regards, Tim Hortons Guest Care

Hi Paula, thank you for taking the time to share your experience at Tim Hortons. I’m sorry to hear that when you visited, the coffee you received was watered down, the dark brew wasn’t fresh, and the donut was stale. Even though the restaurant wasn’t busy, it sounds like the quality didn’t meet what you expected. We take this feedback seriously and will look into what happened so we can make improvements for your next visit. If there’s anything else you’d like to share to help us make this right, please reach out to us here: timhortons.com/contact-us

Hi T Christ, I want to thank you for sharing your experience with us. I'm truly sorry to hear about the service you experienced at the window and the issues with your coffee and donuts. Your feedback is important to us, and we appreciate you bringing this to our attention. If there's anything else you would like to share to help us make this right, please feel free to reach out to us.