Tim Hortons

Hi Heather, Thank you for taking the time to share your feedback with us. I’m truly sorry to hear about your experience with the Ice Capp beverage and the service you received at our Tim Hortons location. It’s concerning to know that your drink was made incorrectly and that you felt your needs were not addressed. We aim to ensure that each customer leaves satisfied, and I apologize that we fell short in your case. Your health and satisfaction are important to us, and I appreciate you informing us about the cocoa powder issue. If there’s anything else you would like to share to help us make this right, please reach out to us here: timhortons.com/contact-us. We hope to have the opportunity to serve you better in the future. Best regards,

Thanks! We’re truly grateful for your positive feedback. Knowing you had a great experience makes our day, thank you for choosing Tim Hortons! Warm regards, Tim Hortons Guest Care

Hey Victoria, thank you for sharing your feedback. We're sorry we missed the mark this time. To help us improve and make it right, please take a moment to fill this out: https://www.timhortons.com/contact-us