TĪNG

Dear Наталья,Thank you very much for taking the time to share your feedback with us. I am truly sorry to hear that your recent visit — and such a special occasion as a birthday celebration — did not meet your expectations, particularly after having chosen to stay with us for a second time.It is deeply disappointing to learn that both the atmosphere and the dining experience fell short, and that certain aspects of our service and communication left you feeling unwelcome. This is far from the level of hospitality we strive to deliver. Please rest assured that your comments, including those about the ambience, culinary presentation, and guest interaction, have been shared with our team for immediate review.I am, however, pleased to hear that Michael made a positive impression and helped make your evening more enjoyable — I will be sure to share your kind words with him.We value your feedback sincerely and hope that you might reconsider and give us another opportunity in the future to provide the warm, thoughtful, and memorable experience that you rightfully expected from us.Warm regards,Gianluca BaroneRestaurant Operations Manager

Dear Hare Super.Thank you so much for your wonderful review. We’re delighted that your evening at TĪNG was such a memorable experience. Watching London illuminate at sunset from the 35th floor is truly special, and we’re thrilled that the views added so much to your visit.It’s equally rewarding to hear how much you enjoyed the menu — from the scallops and truffle cod to the lamb and desserts. Our culinary team will be very pleased to know their work left such a strong impression.We’re also grateful for your kind words about our service team. Creating a warm, relaxed and attentive atmosphere is something we care deeply about, and it’s wonderful to know this shaped your evening.Thank you again for sharing your experience. We look forward to welcoming you back for another exceptional dinner with one of London’s most iconic views.Julien Casanova Food & Beverage Assistant Director

Dear Hannan,Thank you for taking the time to share your feedback regarding your recent afternoon tea experience with us. We are truly sorry to learn that your visit, especially one intended to celebrate your birthday, did not meet your expectations.Please accept our sincere apologies for the issues you encountered from the moment of your arrival. Your comments regarding the tea service and overall attention to detail have been noted carefully and will be addressed directly with our team.While we are pleased that the staff were pleasant in manner, we fully recognise that this alone does not compensate for the shortcomings you experienced. Please contact me if you wish you discuss further on email, jannette.wilks@shangri-la.com. We hope to have the opportunity to provide you with a much more positive experience in the future.Kindest Regards, Jannette WilksFood and Beverage Administration Manager