Tractor Everyday Healthy Foods - Park Royal

Dear Cupid, I’m truly sorry to hear about your experience at our cafe. It’s clear my team …Dear Cupid, I’m truly sorry to hear about your experience at our cafe. It’s clear my team missed the mark on delivering the service you deserved during your visit, especially with the wait time and handling of your order. Your feedback is invaluable to us, and we take these matters seriously. Please accept my sincerest apologies for the inconvenience you faced. I understand how precious lunch breaks are and it's disappointing to hear yours was spent waiting for an order that was delayed. Offering you an extra drink in this situation was not enough, and I acknowledge that a more appropriate response was needed. I would love the opportunity to make things right. Could you please contact me at gkohli@tractorfoods.com at your convenience? I’d like to offer you a complimentary meal on the house, and ensure that your next experience exceeds expectations. Your satisfaction is our top priority, and we’re committed to making the necessary improvements to serve you better in the future. Thank you for bringing this to our attention, and we hope to hear from you soon. Warm regards, Gurp GM Tractor Foods- Park RoyalMore