Umami Express

Thanks for your feedback, M L. We’re really sorry to hear the dish didn’t meet your expectations; that’s not the experience we aim to deliver. The flavor you noticed isn’t intentional, and we take comments like yours seriously. We’d appreciate the chance to make this right. If you’re open to it, please reach out to us directly or visit us again so we can address your experience and improve. Your input helps us do better.

Thank you for bringing this to our attention. We sincerely apologize for your experience and the distress it caused you and your son. We take food quality and safety very seriously, and it’s concerning to hear that we fell short during your visit. Your feedback is crucial for us to improve, and we will thoroughly investigate this situation. We appreciate your understanding and hope you might consider giving us another chance in the future to provide you with a better dining experience.

Thank you for sharing your feedback. I understand your concerns, and I appreciate the opportunity to clarify. We operate as a Cloud Kitchen, which means we focus exclusively on takeout and delivery. Our dedicated kitchen staff prepares all the meals with great care, ensuring high quality and freshness. The food is placed in lockers for your convenience, and we take the quality of our ingredients very seriously. We’re sorry to hear that your experience didn’t meet your expectations, and we’re continuously working to improve. If you have any further questions or feedback, please feel free to reach out.