The Urban Bean Coffeehouse Cafe

Thank you Samuel!

UPDATE: I investigated your situation for you and did find your order. My shift leader and employee tried to accommodate you but as you were pressed for time could not wait for your order any longer - we did have someone new on the drive …UPDATE: I investigated your situation for you and did find your order. My shift leader and employee tried to accommodate you but as you were pressed for time could not wait for your order any longer - we did have someone new on the drive thru and I apologize it took nearly 15 minutes to prepare your order. I did discover that they did refund your sandwich as requested, but it can take several days for it to show on your account - it depends on your bank/credit card company. I do hope you will give us another chance to provide a better experience for you. Hi Kelly, this is DuWayne, I am the owner of the urban bean. I apologize for your experience, when we are very busy. The wait in the drive thru can be a bit long. My staff is supposed to let you know that when we are backed up. I don't quite understand your message, but I can help. I didn't receive your email address, but if you can tell me approximately what time you were there and if you paid by card, I can simply refund you purchase from our system. Feel free to reach out to me directly at ddhegel@gmail.com with the last 4 numbers of your credit card More

Thank you for the awesome review! We really appreciate it!!