Urban Oak

Thank you for taking the time to share such thoughtful and constructive feedback. We’re genuinely sorry to hear that your experience fell short of what you expected, especially since you chose us as your first rooftop bar in Raleigh. We care deeply about hospitality and want every guest to feel welcomed, valued, and genuinely taken care of throughout their visit.We also appreciate your feedback regarding the bread. We recognize that we could do a better job of explaining that our bread service is intended to be “tear and eat.” The baguette is made locally and is placed in the oven briefly to warm it, which can leave the exterior feeling quite firm when you first touch it. That said, we understand that if this wasn’t explained, or if the bread wasn’t enjoyable to you, it’s still a miss on our part. We’re glad our team was able to remove it from your bill.Your concerns around attentiveness, follow-through, service training, and overall value are important to us, and we’re taking them seriously. We’re consistently talking as a team about ways we can improve the guest experience and how we can create more consistency in the hospitality we provide.We’d truly appreciate the opportunity to connect with you directly. Please reach out to us through our website so we can learn a little more about your visit and hopefully have the chance to make things right. If you’re willing to give us another try, we would be very grateful for the opportunity to provide the experience you were hoping for.

Thank you for taking the time to share such a thoughtful review! We're delighted to hear that you enjoyed the rooftop atmosphere, beautiful city views, and our handcrafted cocktails. Creating a welcoming space where guests can relax and make lasting memories is exactly what we strive for. Your kind words about our team mean so much, and we'll be sure to share your compliments with them. We truly appreciate your recommendation and can't wait to welcome you back to Urban Oak Rooftop Bar & Lounge for another unforgettable evening!

Thank you so much for your thoughtful review! We're delighted to hear you enjoyed both your indoor and outdoor dining experiences, as well as the food, cocktails, and rooftop views. It's especially wonderful to know that Franklin made such a lasting impression with his friendly and attentive service, we'll be sure to share your kind words with him. Thank you for choosing to spend your time with us, and we hope to welcome you back the next time you're in Raleigh!