Uroko

Thank you again for sharing your feedback. As you mentioned, you spoke with our staff at the restaurant and also reached out to us through Instagram. We responded there and apologized for the experience. Situations like this can sometimes arise during a very busy service, but our goal is always to follow ADA and health guidelines while treating every guest with respect. We appreciate you bringing the matter to our attention and allowing us the opportunity to address it. We did our best to communicate with you directly and hope our apology and efforts to resolve the situation were received.

Thank you for visiting and for taking the time to share such thoughtful feedback. We’re really glad to hear you enjoyed the omakase experience, the sake flight, and the generosity of the hand rolls — that means a lot to us. Our goal has always been to offer a reasonably priced omakase while still serving high-quality fish, and we appreciate your understanding that some pieces may stand out more than others depending on the season and availability. Regarding the wait for hand rolls, you’re absolutely right that the concept works best when rolls are served quickly and directly from the chef. At busy times it can become challenging when there are many orders coming in at once, especially when a single chef is preparing each roll fresh to order. We are continuing to work on improving the flow so guests can enjoy the experience the way it’s intended. Thank you again for coming in and for the helpful feedback. We hope to welcome you back again soon.