V
Ответ владельца
6 месяцев назад
Good morning, Thank you for your feedback which I am sorry was not up to par. You came on Thursday April 18 and there was less than 10 minutes between the moment you entered …Good morning, Thank you for your feedback which I am sorry was not up to par. You came on Thursday April 18 and there was less than 10 minutes between the moment you entered the establishment and you had your drink... Spoiling an experience for a short while but next time, don't hesitate don't tell us your feelings rather than on the internet. Face-to-face exchange and communication is part of our concept ;) You are certainly used to working in waves and I encourage you to continue, but I reassure you that I am proud of my team and encourage them on a daily basis. Pleasure or not ;) The manager “Steeve” I will also add... The waiter "Lenny" recognized that you arrived in a rush, a wave and he took care of you following the order of arrival. The manager (my brother) was on site and took care of the customers on the bar side, while I (the manager), I was on another site and serving because I assure you, I am rarely "hidden". We love our job, do it with passion and enthusiasm. No detective but in view of what you said, I simply checked on the cameras... (less than 10 minutes to be served). I reassure you, I am present enough in my cellars/bars to meet, I am at your disposal to discuss face to face. See you soon, Steve More
