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Van der Valk Hotel Delft A4 имеет оценку 4.2 в рейтинговой системе Google.
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Отзывы посетителей "Van der Valk Hotel Delft A4"
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MissBellaTracey
27 дней назад на Google
Just had dinner at the restaurant here at the hotel with my husband. Not sure where to leave the restaurant review so I’ll leave it here. Pros: - we were seated quickly and the atmosphere was very nice - my salmon fillet dish was very good, well cooked and well seasoned - the sweet potato fries and the dipping sauce were very tasty Cons: - my husbands’ burger came out too rare/raw for his liking and had it sent back - the second one came out less pink but still too rare/raw - we asked for the bill without my husband eating his dinner and they didn’t remove the burger off the bill - once the burger was removed, after payment was completed, the waiter then told us that the burger comes medium rare (he told us the menu said this but the online version does not and I don’t remember reading this in the menu while at the restaurant either), but if we had wanted it cooked longer we could have asked for it I think overall the staff was friendly and the food came quickly, but perhaps stating on the menu that the burger comes medium rare and then confirming with your patrons their desired doneness can alleviate some of these issues moving forward. -Tracey
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Christof
месяц назад на Google
Extremely bad service. Without contacting us by telephone, the Easter breakfast is simply canceled the evening before. No effort is made to correct this. Service: 1
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Ответ владельца
месяц назад
Hello, sir, … Hello, sir, What an annoying situation! Your name does not appear in our system, I would like to see what is going on. Our Easter breakfast is fully served, perhaps I can help you make another reservation? Perhaps we can welcome you to our Hotel Bar? Open from 9am for coffee, cakes and lunch? Or a lunch reservation in our restaurant? We still have sufficient availability here and are happy to contribute to a pleasant Easter at Hotel Delft A4. Sincerely, M. Van der ValkMore
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Gideon Chou
месяц назад на Google
I have booked a reservation today on March 30 for an Easter breakfast for 3 people on March 31 at 10:15 am. I received an email confirmation at 12:33. So I thought, great, tomorrow we'll have a nice Easter breakfast at Van der Valk. Suddenly, I received a cancellation email from Van der Valk without any reason given. That's why I called Van der Valk for clarification. Do you know what I was told? "Yes, that's what the system does if there is no payment before March 15...". I had not received any payment instructions in my confirmation email and moreover, I had never been able to pay before March 15. The reservation system should have been closed if they no longer wanted reservations after March 15. When I asked whether it would be possible to manually reset my reservation, the answer was negative; the system cannot do that. This makes my pants fall off! I expected better from Van der Valk. Service: 1
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Ответ владельца
месяц назад
Hello, sir, What an annoying situation! Of course we want to provide everyone with a very …Hello, sir, What an annoying situation! Of course we want to provide everyone with a very happy Easter. However, the last tables have gone so fast that we are completely sold out. All unpaid tables will then be cancelled. Because the tables went so fast, we were unable to stop this manually. This also applies to your table, for which you are understandably disappointed, and our sincere apologies for the inconvenience. May we perhaps welcome you to our Hotel Bar tomorrow? Open from 9am for coffee, cakes and lunch? Or perhaps a lunch reservation in our restaurant? We still have sufficient availability here and are happy to contribute to a pleasant Easter at Hotel Delft A4. As a gesture, we offer you a cup of coffee and a cake of your choice on the house. If you wish to use it, we would like to receive an email via info@hoteldelft.com. Sincerely, M. Van der ValkMore
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Peuldreef 3
Den Hoorn, Южная Голландия, Нидерланды
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Peuldreef 3, Den Hoorn, Южная Голландия, Нидерланды
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