Veranda

Dear Bo, Thank you for taking the time to share your dining experience with us. We are deeply sorry that your lunch with your family was such a disappointing and frustrating visit. Reading about your experience—from the confusion during the shift change and the unserved orders to the poor food quality—is truly concerning. This is completely unacceptable, and it falls far short of the smooth service and culinary standards we aim to provide. While we are glad our singers brought a bit of joy and the team tried to make amends with a complimentary slice of cake, we know that this does not excuse the missed dishes and the overall poor quality of the meal. Please rest assured that we are addressing this directly with our service and kitchen teams to retrain our staff, improve our order-taking processes during shift handovers, and elevate our food preparation standards. We are heartbroken to lose your trust, but we truly appreciate your honest feedback as it helps us identify areas that need urgent correction. We wish you and your family all the best. Sincerely, Sven Toune General Manager

Dear Mervin Galvez, Thank you very much for the excellent feedback about your recent stay at Taal Vista Hotel! We are delighted to see your positive ratings; it only confirms that you have enjoyed your overall experience, which will encourage other readers to stay with us. Once again, thank you for the review and we would be more than happy to welcome you back home soon! Sincerely, Ramon Makilan General Manager

Dear M S, We are thrilled to see your positive ratings; it only confirms that you have enjoyed your overall experience, which will encourage other readers to stay with us. Thank you very much for the review and we would be more than happy to welcome you back home soon! Sincerely, Ramon Makilan General Manager