Wing Lee

Dear Customer,We would first like to apologise that you had a negative experience at Wing Lee. We are sorry that there was a misunderstanding regarding your order and the use of a tray.We would like to clarify that some of our employees’ first language is not English, so unfortunately there may have been some miscommunication when explaining the order and payment to you.You ordered fried rice as part of our lunch deal, which is served together in a tray with the curry chicken included in your meal. Additional trays can be provided upon request, but these are normally charged for 50p as they are an additional item that we purchase. This is our standard policy and practice, rather than an attempt to overcharge our customers.We would also like to clarify the payment situation. The total cost of your food was £21.70, and you initially handed our employee the wrong amount. Our employee was simply trying to explain that there was still an outstanding amount. At no point were they trying to take £50 from you or charge you £50 for anything.We genuinely value our customers as a small business and would never intentionally try to mislead or overcharge anyone. We hope this explanation clears up the misunderstanding, and we apologise again for the confusion and for the negative experience you felt you had.