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Wingstop

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155 оценок
Еще 1 филиал в Напе
Открыт сейчас 10:30 - 00:00
Обновлено 21 день назад
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Куриные крылышки в "Wingstop"
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В этом ресторане обязательно попробуйте вкусные крылышки без косточек, сэндвичи с курицей и чесночный пармезан. Клиенты отрицательно отзываются о лимонаде. Многие посетители пользуются услугой "еда на вынос". Большинство гостей считают, что персонал здесь знающий свое дело. По мнению гостей, сервис профессиональный. Постоянные клиенты утверждают, что атмосфера здесь спокойная, но посетители невысоко оценили Wingstop на Google.

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(2.4/5)
120

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Отзывы посетителей о Wingstop

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V
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Hello, I am writing to file a complaint regarding a delivery order I placed today at approximately 8:20 PM. Unfortunately, my experience was extremely disappointing. The order arrived incorrectly prepared, and we only realized the issue after we had already started eating part of it. Before going to the store, I attempted to call multiple times (around six calls), but no one answered. When I went to the restaurant, I explained the situation calmly. One employee initially told me they could remake the order, but I declined since I no longer wanted the food. I requested a refund instead. However, I was told that a refund was not possible. The situation became worse when the manager came out and spoke to me in a very unprofessional and disrespectful manner. He mocked me and said, “you already ate the food, how do you expect a refund?” This response was unacceptable. I am also a manager in the fast food industry, and I understand how customer service should be handled. When an order is incorrect, customers should be offered a fair resolution, including a refund when appropriate. I approached the situation calmly and respectfully, but I did not receive the same treatment. Instead of resolving the issue, I was only given a receipt and told to return the next morning to request a refund. It is not reasonable for me to have to spend additional time and money (gas) to fix a mistake that was not mine. I am requesting a full refund for my order without needing to return to the store again. I would also appreciate that this situation be reviewed to ensure better customer service in the future. Thank you for your time, and I look forward to your prompt response. Meal type: Dinner Price per person: $10–20 Food: 1 Service: 1 Atmosphere: 1
W
6 месяцев назад
Thanks for letting us know, Vianey Perez. We take all feedback to heart and use it to do better. Reach out at https://wingstop.io/contact_us—we’d like the chance to turn this around and show you what a true Wingstop experience feels like.
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T
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Food: 5 Service: 5 Atmosphere: 5
W
6 месяцев назад
Hi Tadeo Borchardt, we appreciate the 5-stars and your trust in us! We’ll keep bringing the flavor, the energy, and the experience that keeps you coming back.
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M
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My wife and I had lunch at Wingstop yesterday, reading the reviews on the way to the restaurant, we almost went somewhere else. We thought we would find out for ourselves. Nice at the restaurant, the manager took our order. The wings came out shortly after. 15 Parmesan and garlics wings, bone in with vegetables. The wings were succulent, juicy, meaty, hot and fresh. A far cry from what the reviews are saying. Our visit was very pleasant. Staff were very accommodating and genuine. Don’t always believe what you read. Swing buy and check it out for yourself. You won’t be disappointed. Meal type: Lunch Price per person: $20–30 Food: 5 Service: 4 Atmosphere: 4 Vegetarian options: Celery and carrot sticks. Dietary restrictions: None
W
7 месяцев назад
Hi Michael Druce, we appreciate the 5-stars and your trust in us! We’ll keep bringing the flavor, the energy, and the experience that keeps you coming back.
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₽₽₽₽ Стоимость на одного гостя $20-$30
110 Soscol Ave A
Напа, Калифорния, США
Адрес
110 Soscol Ave A, Напа, Калифорния, США
Еще 1 филиал в Напе
Особенности
Доступ для кресел-каталок Возможна оплата картами Доставка еды Еда навынос Парковка
Режим работы
ПонедельникПн 10:30-00:00
ВторникВт 10:30-00:00
СредаСр 10:30-00:00
ЧетвергЧт 10:30-00:00
ПятницаПт 10:30-00:00
СубботаСб 10:30-00:00
ВоскресеньеВс 10:30-00:00
Instagram
@wingstop
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