dbar

Dear Adam,Firstly, let me thank you for your continued loyalty to dbar over the years. Your experience at dbar is extremely valuable as a repeat guest. Rest assured that your criticisms are taken very seriously.I’m truly sorry to hear that your recent visit did not reflect the experience you’ve come to expect from us. While I’m glad that the offer of dessert was appreciated in the moment, I completely understand how the final bill could have left you feeling disappointed and, as you describe it, treated more transactionally than thoughtfully. That sense of being genuinely looked after is at the heart of our hospitality, and it’s clear we fell short of maintaining that feeling for you.I genuinely hope this experience does not define your relationship with dbar moving forward. Should you choose to visit us again, I would welcome the opportunity to personally ensure your experience reflects the warmth, generosity, and attention that originally made this one of your favorite places. Thank you for your honesty. We look forward to outdoing the standard you’ve come to expect on your next visit.Warm regards, Guillaume Debontride, General Managerdbar