Pentahotel Reading

Dear Cédric, Thank you for reviewing your visit to our hotel. We’re glad our lobby and gaming-inspired design made a positive impression during your stay. Our team works hard to create spaces that balance style with comfort, and it’s rewarding to know this resonated with you. However, we are sincerely sorry that some aspects of your experience fell short. Your comments about room conditions have been shared with our housekeeping and maintenance teams for immediate review. While our rooms feature double-glazed windows and back-facing options for quieter stays, we acknowledge your feedback about noise levels and will reinforce our soundproofing checks. Finally, we appreciate your recognition of the creative effort behind our concept. The Pentalounge’s vibrant atmosphere remains a point of pride, and we’re committed to ensuring this energy extends seamlessly to all areas of the hotel. We do hope that you will return on another occasion. Best regards, Pentahotel Management Team

Dear Imogen, Thank you for writing a review. We’re delighted to hear you found our hotel comfortable and enjoyed our central location in Reading. Our team takes pride in offering convenient access to local landmarks and creating welcoming spaces for guests to unwind. However, we’re sincerely sorry that some aspects of your stay did not meet your expectations. We regret the challenges you faced with our service coordination and room facilities. While our air-chilling system allows temperature adjustments within a 5-degree range, we understand this may not have met your needs during the warmer evening. Please know we’re reviewing these situations to improve communication between team members. Finally, we’re glad our proximity to the town centre made exploring easier for your group. Should your travels bring you back to Berkshire, our Friends program offers exclusive benefits for returning guests. We hope to see you again on a future occasion. Kind regards, Pentahotel Management Team

Dear Guest, Thank you for this kind review following your recent stay. It is wonderful to hear you enjoyed your stay with us. We are thrilled you found your room comfortable and well-suited for both relaxation and work. Our team takes pride in creating spaces that cater to all our guests' needs, including those traveling with pets, and we’re glad your furry companion felt welcomed too. The gym’s availability around the clock makes it easy to keep up with routines, and we’re delighted it added value to your visit. Your kind words about our service and location mean a lot. We hope to welcome you back soon, whether for business or leisure. We look forward to welcoming you back. Best regards, Pentahotel Management Team