Break the Ice

Dear David, First, we’d like to apologize for the late reply, and we’re very sorry to hear that your visit did not leave a good impression. We understand that taste and texture preferences for boba can vary, but we still want every customer to enjoy what they order. If a drink or boba texture ever doesn’t seem right to you, please don’t hesitate to let our staff know at the time of your visit. We will always be happy to remake the drink for you so we can get it right. We’d appreciate the opportunity to make things up to you. If you send us an email at breaktheice.sue@gmail.com before your next visit, we’d be happy to offer you a voucher for a free drink. Thank you for your feedback and for giving us the opportunity to improve. We hope to provide you with a much better experience in the future. Warm regards, Break the Ice

Dear M. Herr, Thank you for sharing your feedback, and we are sincerely sorry for the disappointing experience in your order and portion size you had at our shop. Your comments have been shared with our team to ensure we are more careful with order accuracy and consistency in our portions, especially for to-go orders. We would love the opportunity to make this right and restore your faith in us. Please send us a quick email at breaktheice.sue@gmail.com before your next visit, and we would like to offer you a Taiyaki Ice Cream on the house. Again, we truly apologize for the inconvenience and the frustration this caused. We value your support and hope to see you again soon for a much better experience. Warm regards, Break the Ice