Gotham Halal

Adam, thank you for taking the time to write this out in detail — this is exactly the kind of feedback we need to hear, even when it's hard to read. We are genuinely sorry for your experience and want to address each point directly. The greeting you described is not how we want any guest to feel walking up to our window. A warm welcome is non-negotiable for us and we clearly fell short of that. The pickup confusion is equally on us — when a guest is standing at the window and not being acknowledged, that's a service failure, full stop. On the food — the burger being dry and the cheese fries not meeting your expectations are both things we take seriously. Our cheese fries feature our Gotham Sauce, which has a distinct flavor profile that isn't traditional cheese sauce — that's something we should be communicating more clearly upfront so guests know what to expect. We won't make excuses. This visit didn't reflect the standard we hold ourselves to and we own that completely. We'd genuinely welcome the chance to make this right — please reach out to us directly at (585) 946-8426. — Gotham Halal

This truly made our day! Our team works incredibly hard to make every guest feel taken care of, and your kind words remind us exactly why we do what we do. Thank you for taking the time to share your experience — guests like you are the heart of Gotham Halal. Come back and see us anytime!

Thank you so much, Anatoliy! We really appreciate the love — fresh ingredients, big flavor, and fast service is exactly what we aim for. Glad everything was amazing, and thank you for recommending us. Can’t wait to serve you again soon!